SAGA Systems - Operational Efficiency

Short and long-term project management including planning and implementation, identifying and locating appropriate personnel, assessment and evaluation of job functions and efficiency.
Business plan considerations and preparation.
Strategic planning for start-to-finish project implementation including business start-up and/or correcting low profitability/productivity situations.

For one organization, as part of the restructuring team, led the conversion of a $6.0M loss to a $1.2M profit through the development of better company policies, increased productivity, and decreased collection time on outstanding accounts receivable.
Managed a $16M project resulting in greater profitability and productivity for an insurance company lagging in collection time due to inefficient operational procedures. Through strategic restructuring, decreased the processing time of a typical insurance claim from 28 to 7 days, improved application processing from 35 to 10 days. Recommended and directed the installation of a central, automated telephone system which serviced 80% of all incoming phone calls and freed up staff to complete their jobs more efficiently.
Assembled, trained, and led task groups of 27 internal and external staff with focus on energy conservation and improved process efficiency for a multi-location oil-refinery. Designed and installed preventative maintenance programs. Savings realized by client one year after project ended: $28M .